Refund policy

At ZROX Care, customer satisfaction is our top priority. We strive to provide high-quality grooming and hair care products. If you are not entirely satisfied with your purchase, we are here to help.

RETURNS
- You have 7 days from the date of receiving your order to request a return.
- To be eligible for a return, your item must be unused, sealed, in the same condition that you received it, and in its original packaging.
- Due to hygiene and safety reasons, opened or used hair volume powders cannot be returned or refunded unless received damaged or defective.

DAMAGES AND ISSUES
Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support@zroxcare.com so that we can evaluate the issue and make it right.

EXCHANGES
We only replace items if they are defective or damaged during transit. If you need to exchange it for the same item, send us an email at support@zroxcare.com.

REFUNDS
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 5 to 7 business days to your original payment method or bank account. Shipping costs are non-refundable.